Marketplace : Offrez une solution de protection des envois à vos vendeurs et améliorer ainsi votre réputation
Introduction
As a marketplace, you want to offer your customers the best possible customer experience, while providing your sellers with a secure environment in which to develop their business. Unfortunately, this is sometimes a contradiction in terms, due to a simple fact beyond your control: transport problems. Indeed, transport-related incidents (loss, theft, damage) can generate disputes that often take several weeks to resolve, and thus end up undermining your customers' satisfaction. Claisy offers you a turnkey solution for securing your shipments and those of your vendors, to enhance your brand image and set you apart from the competition. With Claisy, you can co-construct a product that meets your requirements and market it in your image.
How does it work?
- Seamless integration: Each time an order is placed on your marketplace, purchasing and shipping information is automatically transmitted to Claisy (webhook, API, EDI, etc.).
- Real-time tracking: Claisy continuously monitors parcel delivery and is alerted as soon as an incident is detected by the carrier (delay, blockage, etc.).
- Simplified declaration: In the event of a proven problem, the seller declares the claim directly on the Claisy platform.
- Fast processing: Claisy requires an average of just 2.7 supporting documents to process a claim (photos of the damage, affidavit, etc.). And sometimes we don't even ask for a single piece of evidence in the case of carrier loss.
- Response within 24 hours: You will receive an initial response regarding the handling of your request within 24 hours of its submission.
- Express reimbursement: If all information is complete, reimbursement is made within 48 hours of notification of acceptance.
Benefits for your Marketplace
- Easy to integrate: simple, intuitive integration allows you to embed Claisy into your existing system.
- Enhanced user experience: Your sellers benefit from a simplified declaration process and real-time tracking of their packages.
- Reduced disputes: By offering a simple, fast and efficient solution for managing transport incidents, you can reduce the number of complaints and dissatisfactions. You're no longer dependent on carrier lead times.
- Improved customer satisfaction: Your sellers and buyers benefit from a secure buying experience through a trusted third party. Our advanced anti-fraud and analysis tools give you an almost instant response.
- Vendor loyalty: By offering a complete, high-performance solution, you strengthen your relationship with your vendors. They're no longer just an exhibitor on your marketplace.
Conclusion
By choosing a customized product, our marketplace partners have made the choice to secure their sellers' shipments, improve customer satisfaction and strengthen your market position.
Ready to revolutionize your offering? Contact us today to discuss your needs and get a personalized quote.
