Boost customer satisfaction with transport insurance and Claisy technology
Synchronize your sales channels easily and resolve carrier disputes instantly:
save up to 90% compared with carrier ad valorem offers
Simplify your disputes with Claisy technology
Discover how our platform is revolutionizing dispute management and putting smiles back on the faces of your teams and customers: don't lose any more customers when transport problems arise!
Your competitive edge
Without CLAISY
Finances Impacted
- Uncertainty of transport losses
- Cash advance
- Operational time savings
Overstretched logistics
- Management of disputes with the carrier
- Obligation to reship
- Lack of visibility on carrier performance
Mobilized customer service
- 3 months is the average resolution time for a carrier survey
- 16 points of contact recorded
Brand Image
- 1 in 3 customers no longer recommend your site following a transport dispute
With CLAISY
Optimized finances
+ Secure finances
+ No cash advances
+ Free up team time
Pure logistics profit center
+ Focus teams on sales
+ Limit impact on inventory
+ Manage carrier performance
Freed-up customer service
+ Less than 5 minutes to complete a transport dispute with a contact person
+ Compensation response within 24 hours
Differentiation element
+ Recipients see an optimized and innovative path: they buy from you again despite the dispute.
API, EDI and Webhook Shopify & WooCommerce
Claisy synchronizes simply and seamlessly with all your sales channels, so you can easily manage and track your orders in one place.
It's never been easier to protect your packages, your brand image and build customer loyalty.
Webhook Shopify, WooCommerce, PrestaShop, EDI/ETL, ... Or for more customization, get our API catalog.
Do you have a complementary need? Want to know more? Our Tech team is at your disposal.
Testimonials
Fusce aliquet turpis at orci bibendum, non convallis justo tempor. Cras sit amet velit id nulla tempus dictum sit amet eu nisi. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae. Maecenas eu
Name Surname
Position, Company name
Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae. V
Name Surname
Position, Company name
Maecenas euismod sapien eu arcu convallis, vitae vestibulum ipsum maximus. Donec eu felis at libero consequat sagittis a et urna. Donec eu felis at libero consequat sagittis a et urna. Maecenas euismod sapien eu arcu convallis, vitae vestibulum ipsum maximus. Integer rutrum ante et
Name Surname
Position, Company name
Fusce aliquet turpis at orci bibendum, non convallis justo tempor. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae. Praesent nec orci at nulla cons
Name Surname
Position, Company name
Fusce aliquet turpis at orci bibendum, non convallis justo tempor. Vivamus vitae arcu vel velit efficitur vestibulum vel in purus. Sed auctor augue id tellus lacinia, nec ultricies est fermentum. Lorem ipsum dolor sit amet, consectetur adip
Name Surname
Position, Company name
Fusce aliquet turpis at orci bibendum, non convallis justo tempor. Cras sit amet velit id nulla tempus dictum sit amet eu nisi. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae. Maecenas eu
Name Surname
Position, Company name
Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae. V
Name Surname
Position, Company name
Maecenas euismod sapien eu arcu convallis, vitae vestibulum ipsum maximus. Donec eu felis at libero consequat sagittis a et urna. Donec eu felis at libero consequat sagittis a et urna. Maecenas euismod sapien eu arcu convallis, vitae vestibulum ipsum maximus. Integer rutrum ante et
Name Surname
Position, Company name
Fusce aliquet turpis at orci bibendum, non convallis justo tempor. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae. Praesent nec orci at nulla cons
Name Surname
Position, Company name
Fusce aliquet turpis at orci bibendum, non convallis justo tempor. Vivamus vitae arcu vel velit efficitur vestibulum vel in purus. Sed auctor augue id tellus lacinia, nec ultricies est fermentum. Lorem ipsum dolor sit amet, consectetur adip
Name Surname
Position, Company name
Praesent nec orci at nulla consequat congue ut non arcu. Vivamus vitae arcu vel velit eff
Name Surname
Position, Company name
Vivamus vitae arcu vel velit efficitur vestibulum vel in purus. Donec eu felis at libero consequat sagittis a et urna. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent nec orci at n
Name Surname
Position, Company name
Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer rutrum ante et nunc venenatis, id ultricies risus ultricies. Vestibulum ante ipsum primis in faucibus orci luctus et ultri
Name Surname
Position, Company name
Vivamus vitae arcu vel velit efficitur vestibulum vel in purus. Maecenas euismod sapien eu arcu convallis, vitae vestibulum ipsum maximus. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent nec orci at nulla consequat
Name Surname
Position, Company name
Donec eu felis at libero consequat sagittis a et urna. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae. Integer rutrum ante et nunc venenatis, id ultricies risus ultricies. Maecenas euismod sapien eu arcu convallis, vitae ve
Name Surname
Position, Company name
Praesent nec orci at nulla consequat congue ut non arcu. Vivamus vitae arcu vel velit eff
Name Surname
Position, Company name
Vivamus vitae arcu vel velit efficitur vestibulum vel in purus. Donec eu felis at libero consequat sagittis a et urna. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent nec orci at n
Name Surname
Position, Company name
Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer rutrum ante et nunc venenatis, id ultricies risus ultricies. Vestibulum ante ipsum primis in faucibus orci luctus et ultri
Name Surname
Position, Company name
Vivamus vitae arcu vel velit efficitur vestibulum vel in purus. Maecenas euismod sapien eu arcu convallis, vitae vestibulum ipsum maximus. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent nec orci at nulla consequat
Name Surname
Position, Company name
Donec eu felis at libero consequat sagittis a et urna. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae. Integer rutrum ante et nunc venenatis, id ultricies risus ultricies. Maecenas euismod sapien eu arcu convallis, vitae ve
Name Surname
Position, Company name
On average, a logistics incident mobilizes your teams for nearly 3 months, lasting 3.5 hours per case.
Drastically reduce the time it takes to manage disputes: the declaration takes less than 5 minutes and you're reimbursed in less than 48 hours.
Optimize your efficiency and improve customer satisfaction today!
Frequently asked questions
Find answers to the most frequently asked questions. Contact our teams if you can't find an answer to your question!
Not at all! We bill you according to your activity at the end of each month. And there are no subscription fees either.
We're here to support you every day.
Invoices are issued at the beginning of each month. Payment for the service is collected in the month following the period covered.
You can insure your shipping costs, provided you declare this amount for coverage when you insure the shipment with us. If you do not include the shipping amount in your initial insurance declaration, it is not covered.
To open a dispute, log on to your Claisy customer area, then click on "My parcels" and "Open a dispute" on the parcel that has suffered a loss. Follow the instructions and in less than 5 minutes, your claim will be completed. In the event of loss by the carrier, the good news is that you don't have to do a thing.
Apple never ships in its own name: neither on the outer packaging, nor on the shipping label. On the same principle, that's what we ask of you: to have parcels with no sign of value on the outside of the package. What's more, your parcels are not marked as insured: that's one of the advantages of insuring with us. Your parcels are shipped without any markings indicating that they are insured. This nondescript packaging ensures that your shipments do not attract attention.
We advise you to take out insurance before shipment. At the latest, you must take out insurance on the day of delivery to the carrier.
As a general rule, our coverage is applied once a shipping label has been generated and you have the tracking details. If the order is ultimately cancelled by the customer, you have 24 hours to cancel coverage.
Claisy accepts all international carriers as well as national postal services offering a parcel tracking service. However, we strongly advise you to choose a delivery method that guarantees reliable proof of delivery. If in doubt, please do not hesitate to contact us.
How does it work?
Your products covered
We cover all products up to €100,000
Simply cover your parcels
Insure all your parcels by file deposit, webhook with our partners or by API
A single, simple declaration
Whatever the carrier, our procedure is simple and always the same, with a refund within 48 hours.
Express refund
A refund in less than 48 hours