Insurance for all your parcels, all destinations, all carriers
Set yourself apart from the competition with the Claisy offer: comprehensive coverage and compensation with no deductible in record time!
Your parcels remain discreet thanks to our complete, transparent coverage for the carrier
We offer you the fastest route on the market and your money back in less than 48 hours.
Benefit from the market's most competitive, customized rates
You value your products? We insure them 100%!
Loss
Your parcel doesn't arrive: no problem, we'll compensate you.
Theft
Whether partial or total, if goods are stolen during transport: we cover the loss.
Damage
Despite your precautions, your parcel arrived damaged. A few photos and you're reimbursed!
Peace of mind on every shipping
Despite all your precautions, your parcel is undelivered or damaged: we're here!
In less than 5 minutes, you'll be eligible for a refund.
Carefully packed and protected goods...
... with no external sign of value on the outside of the package ...
Even on the shipping label, where the contents are not recorded
Content covered
Content not covered
Transporters
Partners who place their trust in us
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Stand out from the competition and increase your customer satisfaction with CLAISY
Your teams are waiting 3 months for the results of the carrier's investigation so that they can compensate your customers. Cut your losses and set yourself apart from your competitors.
Frequently asked questions
Find answers to the most frequently asked questions. Contact our teams if you can't find an answer to your question!
Not at all! We bill you according to your activity at the end of each month. And there are no subscription fees either.
We're here to support you every day.
Invoices are issued at the beginning of each month. Payment for the service is collected in the month following the period covered.
You can insure your shipping costs, provided you declare this amount for coverage when you insure the shipment with us. If you do not include the shipping amount in your initial insurance declaration, it is not covered.
To open a dispute, log on to your Claisy customer area, then click on "My parcels" and "Open a dispute" on the parcel that has suffered a loss. Follow the instructions and in less than 5 minutes, your claim will be completed. In the event of loss by the carrier, the good news is that you don't have to do a thing.
Apple never ships in its own name: neither on the outer packaging, nor on the shipping label. On the same principle, that's what we ask of you: to have parcels with no sign of value on the outside of the package. What's more, your parcels are not marked as insured: that's one of the advantages of insuring with us. Your parcels are shipped without any markings indicating that they are insured. This nondescript packaging ensures that your shipments do not attract attention.
We advise you to take out insurance before shipment. At the latest, you must take out insurance on the day of delivery to the carrier.
As a general rule, our coverage is applied once a shipping label has been generated and you have the tracking details. If the order is ultimately cancelled by the customer, you have 24 hours to cancel coverage.
Claisy accepts all international carriers as well as national postal services offering a parcel tracking service. However, we strongly advise you to choose a delivery method that guarantees reliable proof of delivery. If in doubt, please do not hesitate to contact us.
How does it work?
Your products covered
We cover all products up to €100,000
Simply cover your parcels
Insure all your parcels by file deposit, webhook with our partners or by API
A single, simple declaration
Whatever the carrier, our procedure is simple and always the same, with a refund within 48 hours.
Express refund
A refund in less than 48 hours