In the fiercely competitive world of logistics, ongoing technological developments are constantly changing the landscape of players managing shipments on behalf of third parties(3PL, 4PL - see our article on the subject). However, the catalog of service offerings is often similar, with little differentiation. For example, they have the expertise to juggle with different carriers, depending on the agreements they and their shipper customers have, which they offer on their websites and marketplaces. This complexity generally makes it impossible for logistics providers to offer their customers a simple, effective, standardized and affordable insurance solution.
This is why Claisy has teamed up with logistics providers to offer a complementary solution that is simple, transparent and unified for all: whatever the goods, carriers and destinations. An offer that's easy to explain, easy to use, and increases customer satisfaction from end to end.
Transport claims: a key differentiating factor for logistics providers
Today, logisticians manage their customers' most precious assets: their goods, right through to delivery to the carrier. They are responsible for inventory, packaging and, in the minds of their customers, delivery. For this last point, they use different carriers depending on the agreements made with their customers. This diversity of carriers is part of their expertise, as is the management of shipments, but it makes it difficult to set up a unified insurance offer, as each carrier has its own conditions and possibly its own ad valorem insurance offer.
What's more, it's complicated for logistics providers to insure themselves directly against transport-related risks, since they don't own the goods. As a result, transport has a direct impact on the fruits of their labor, and on customer satisfaction in the event of delivery problems.
La Solution Claisy
Claisy offers a complementary service that enables logistics providers to offer their customers a protection service against transport-related risks. The solution is simple, transparent and unified across all carriers, cargo types and destinations. In the event of a claim, logisticians can declare it on behalf of their customers, or let customers do it themselves. This flexibility ensures optimum claims management and increases customer satisfaction throughout the chain, right up to the final consignee.
The 4 Points of Differentiation
- Unified offer: Claisy offers a unified solution for all carriers, types of goods and destinations.
- Full coverage: In the event of a claim, Claisy enables logistics providers to offer their customers coverage against transport-related risks. In this way, shippers protect their finances at 100%, with no deductible.
- Customer satisfaction: Thanks to Claisy, logisticians can offer a better customer experience in the event of delivery problems, increasing the loyalty and satisfaction of both shipping and receiving customers.
- Simplicity and transparency: Claisy's solution is simple, digital and transparent, making claims resolution easier for logistics operators. Through an intuitive interface and a single process, claims are resolved in less than 48 hours, and in 90% of cases without having to contact the carrier.
Conclusion
In an ultra-competitive world, the partnership between Claisy and logisticians represents a real differentiator in the offer made to customers. By offering a complementary solution that is simple, transparent and unified, Claisy enables logistics providers to include protection against transport-related risks in their catalog of services, enabling them to stand out from the competition. In addition to securing their partner's finances, logisticians who choose Claisy significantly increase customer satisfaction. There's no more need to multiply contacts to try and resolve a transport dispute. Logisticians' work is no longer impacted by problems encountered by carriers, allowing them to concentrate on their core business.
Stay tuned for future articles in this series, where we'll explore other innovative partnerships that are revolutionizing the world of logistics. If you have any questions following this article, please don 't hesitate to contact us.
