Introduction:
You're waiting for or shipping a parcel... The end result is a ripped open box, broken contents, or worse, it's gone... Every year, millions of parcels suffer the hazards of transport. Most of these mishaps could be avoided with proper packaging and careful, rigorous logistics prior to handover to the carrier.
In this article, we reveal the secrets of infallible packaging and the reflexes to have in case of a glitch. Ready to limit risks before shipping?
Why is careful packaging crucial?
- Protecting contents: Good packaging protects your goods from knocks, drops and temperature variations. It sounds basic, but all too often we still see goods wandering around in parcels or not being protected all around (see next paragraph).
- Professional image: A well-packaged parcel reflects the seriousness of your company and reinforces the confidence of your customers. However, we remind you that a parcel should not attract the eye: we recommend external personalization or mentioning your brand on the shipping label if you're sending valuable goods.
- Reduced litigation: Packaging that meets carrier requirements reduces the risk of litigation in the event of a problem (more on this later in the article).
- Savings: Appropriate packaging avoids the extra costs associated with damage, returns, reshipment and the potential loss of customers who will no longer recommend your company.
Key steps to impeccable packaging :
Choose the right box:
- Double (or triple) flute cardboard for heavy or fragile objects.
- Carton size adapted to contents to avoid voids.
- Never use used or damaged cardboard.
Protect content:
- Sides and corners: use foam wedges, polystyrene or reinforced cardboard.
- Top and bottom: add a layer of padding (dunnage chips, bubble wrap, crumpled kraft paper, air bubbles, etc.).
- Wrap fragile objects individually in bubble wrap or kraft paper.
Fill in the blanks:
- Fill any empty spaces with dunnage to prevent the contents from shifting.
- Lightly shake the parcel to check that there is no sound of movement (imagine the life of your parcel during delivery...).
Seal securely:
- Use reinforced adhesive tape (minimum 50 mm wide).
- Seal all cardboard openings and flaps.
- Form an "H" with the tape on the main sides of the cardboard.
Clearly label :
- Indicate the sender's and recipient's addresses legibly and completely.
- Use sturdy adhesive labels, and make sure they're securely attached to all four edges to prevent tearing.
- If necessary: add the words "Fragile", "Top/Bottom" or "Do not stack" if appropriate.
Indispensable reserves in the event of a problem :
Even with perfect packaging, mishaps can still occur. Here's how to deal with them, and what you should recommend to your recipients/customers:
- Check the condition of the parcel on receipt: note any anomalies (damaged or open carton, etc.).
- Open the package in the presence of the delivery person: If possible, check the condition of the contents immediately, especially if in doubt.
- Make precise reservations on the delivery note: Describe the damage and take photos (see reservations below).
Examples of acceptable reservations:
- "Parcel received with one product missing: reference XYZ, brand ABC. The package was slightly torn on the right side."
- "Product reference XYZ received with a crack on the left side. The cardboard was pushed in at the same place."
- "ABC item received with scratches on top surface. Carton showed signs of opening and "resealing"."
- "Carton received with tears on corners and poorly sealed. Product appears undamaged but requires further checking."
Inadmissible reservations (to be avoided) :
- "Package refused" without explanation.
- "Open parcel" without mention of missing products.
- "Missing X items" without product reference.
- "In poor condition" without details of damage.
- "Pressed sheet metal" without reference to damaged product.
Additional Tips :
- Fragile parcels: Use extra protection (foam corners, air cushions).
- Bulky parcels: opt for pallets or wooden crates.
- Savings: Reuse cardboard in good condition and use recycled packing materials.
FAQ :
- What type of cardboard should I choose for a fragile parcel?
- Choose double- or triple-flute cardboard for maximum protection.
- How do I fill the voids in a parcel?
- Use dunnage chips, bubble wrap, crumpled kraft paper or air cushions.
- What should I do if my parcel is damaged?
- Describe precisely the damage to the package and its contents.
- Is parcel insurance compulsory?
- No, but it is highly recommended for fragile, sensitive or valuable objects...
- How do I take out parcel insurance?
- You can take out insurance with your carrier or with a specialized insurance company (see our article on insurance comparisons).
Conclusion:
Careful packaging is the first step towards a successful shipment and an end-to-end customer experience. By following these tips, you'll considerably reduce the risk of damage and disputes. Don't forget that, despite all precautions, the hazards of transport do exist.
So it's essential to find out about the parcel insurance options available to protect your valuable shipments. Please contact us for more information.
