Introduction
To kick off our 4-part series highlighting our partnerships, we're starting with our partnerships in the second-hand sector.
In this episode, we'll be looking at how shipping security is a constant challenge, and how successful delivery is crucial to the customer experience. Whether our partners are LiveShopping, have their own e-commerce site or use famous resale platforms: the safe delivery of their goods is crucial to ensuring customer trust and loyalty. Indeed, an IPSOS study carried out in 2023 indicates that one in 3 customers will not buy from the retailer in the event of delivery failure.
That's why retailers have chosen to partner with Claisy, an innovative transport dispute management solution, to offer complete and rapid shipment coverage.
Why Claisy?
Claisy is a revolutionary solution that optimizes the handling of parcel transport disputes and considerably reduces compensation times. As a broker, Claisy offers innovative parcel coverage of up to €100,000, whatever the carrier and whatever the destination. In the event of any problem between the carrier's takeover and delivery to the end customer, Claisy is there to compensate you at 100%, with no deductible.
Within 24 hours of your declaration, you will know if you are eligible and will receive your compensation within 48 hours.
A Win-Win Partnership
For our partners, delivery security is an important part of the customer experience: but it's not their expertise, despite all the precautions taken during shipping. When the site buys second-hand leather goods, it asks its customers to take the usual shipping precautions and document the process with photos. This ensures that items arrive in perfect condition.
To support its partners, Claisy has orchestrated integration with the main CMS on the market (Shopify, WooCommerce, PrestaShop, Wix, ...). Thanks to integration with the partner's CMS, all parcels are automatically protected, so the partner can ship without worry. This coverage protects against all transport-related risks, and guarantees a high level of customer satisfaction should a problem arise during delivery. And if it does happen, Claisy provides you with a simple and intuitive dashboard to compensate your partners as quickly as possible.
The Four Benefits of Partnership
- Insured shipments : With Claisy, every parcel is covered, whatever the carrier and destination.
- Rapid compensation: In the event of a problem, Claisy offers rapid, full compensation, reducing claims lead times by 88%.
- Guaranteed NPS: Your customers can buy with confidence and benefit from a single route in the event of a problem during delivery.
- Simplicity: Claisy's integration with the partner's CMS makes insurance management automated and effortless.
Conclusion
Players in the second-hand and circular economy sectors have chosen to rely on Claisy's technology to ensure a new customer experience without any transport-related problems. By offering a brand new digital solution for complete and rapid shipment coverage, Claisy supports its partners and enables them to concentrate on what they do best: offering high-quality second-hand leather goods to their customers.
Stay tuned for the next articles in this series starting next week, where we'll explore other innovative partnerships that are revolutionizing and sustaining the world of e-commerce. If you have any questions following this article, please don 't hesitate to contact us.
