Unique infrastructure to cover your shipments
Retailers, Logistics Professionals: Guarantee your customers' satisfaction by insuring your parcels up to €100,000. Resolve your transport disputes via a single interface
and without any contact with the carrier.
Discover the potential savings and time-savings for your teams
Use your average parcel value and annual/monthly order volume to see how Claisy can improve your bottom line and free up your staff's time.
Key benefits
Comprehensive protection
All your products are fully covered up to their value against all transport-related risks: loss, theft and damage.
Market-leading price
Tailor-made rates up to 90% lower than those offered by carriers, while benefiting from better coverage
Fastest refunds on the market
A dispute file completed in less than 5 minutes and a refund in less than 48 hours. 90% of disputes do not require contacting the carrier
Fast integration
50% of our customers had no IT development to do to cover their parcels
SaaS solution
Manage your transport disputes at a glance
Don't wait 3 months and the result of the carrier's investigation, we'll refund you without you having to contact the carrier.
The simplest compensation on the market
Whatever the carrier, our procedure is simple and unique: it leads to a refund within 48 hours.
Proactive dispute management
All your parcels centralized in one place, with the same claims process
Your competitive edge
Without CLAISY
Finances Impacted
- Uncertainty of transport losses
- Cash advance
- Operational time savings
Overstretched logistics
- Management of disputes with the carrier
- Obligation to reship
- Lack of visibility on carrier performance
Mobilized customer service
- 3 months is the average resolution time for a carrier survey
- 16 points of contact recorded
Brand Image
- 1 in 3 customers no longer recommend your site following a transport dispute
With CLAISY
Optimized finances
+ Secure finances
+ No cash advances
+ Free up team time
Pure logistics profit center
+ Focus teams on sales
+ Limit impact on inventory
+ Manage carrier performance
Freed-up customer service
+ Less than 5 minutes to complete a transport dispute with a contact person
+ Compensation response within 24 hours
Differentiation element
+ Recipients see an optimized and innovative path: they buy from you again despite the dispute.
Testimonials
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On average, companies opening claims with the carrier recover 13% of the loss suffered, and spend 3.5 hours resolving the problem. With Claisy, it's 100% compensation and 5 minutes to declare a claim.
Frequently asked questions
Find answers to the most frequently asked questions. Contact our teams if you can't find an answer to your question!
Not at all! We bill you according to your activity at the end of each month. And there are no subscription fees either.
We're here to support you every day.
Invoices are issued at the beginning of each month. Payment for the service is collected in the month following the period covered.
You can insure your shipping costs, provided you declare this amount for coverage when you insure the shipment with us. If you do not include the shipping amount in your initial insurance declaration, it is not covered.
To open a dispute, log on to your Claisy customer area, then click on "My parcels" and "Open a dispute" on the parcel that has suffered a loss. Follow the instructions and in less than 5 minutes, your claim will be completed. In the event of loss by the carrier, the good news is that you don't have to do a thing.
Apple never ships in its own name: neither on the outer packaging, nor on the shipping label. On the same principle, that's what we ask of you: to have parcels with no sign of value on the outside of the package. What's more, your parcels are not marked as insured: that's one of the advantages of insuring with us. Your parcels are shipped without any markings indicating that they are insured. This nondescript packaging ensures that your shipments do not attract attention.
We advise you to take out insurance before shipment. At the latest, you must take out insurance on the day of delivery to the carrier.
As a general rule, our coverage is applied once a shipping label has been generated and you have the tracking details. If the order is ultimately cancelled by the customer, you have 24 hours to cancel coverage.
Claisy accepts all international carriers as well as national postal services offering a parcel tracking service. However, we strongly advise you to choose a delivery method that guarantees reliable proof of delivery. If in doubt, please do not hesitate to contact us.