La résolution et l'indemnisation de vos litiges transport n'auront jamais été aussi simples
Commerçant, Professionnel de la Logistique : Garantissez la satisfaction de vos destinataires en assurant vos colis jusqu’à 100 000€. Résolvez vos litiges transports à travers une interface unique et sans contact avec le transporteur
Discover the potential savings and time-savings for your teams
Use your average parcel value and annual/monthly order volume to see how Claisy can improve your bottom line and free up your staff's time.
Key benefits
Comprehensive protection
Tous vos produits sont intégralement indemnisés à hauteur de leur valeur contre tous les risques liés au transport : Perte, vol et dommage
Market-leading price
Un tarif sur mesure jusqu'à 90% inférieur aux offres proposées par les transporteurs tout en profitant d'une meilleure couverture
Fastest refunds on the market
Un dossier de litige complété en moins de 5 min et un remboursement en moins de 48h. 90% des litiges ne nécessitent pas d'enquête du transporteur
Fast integration
50% de nos clients n’ont pas eu de développement informatique à faire pour couvrir leurs colis
La déclaration la plus simple du marché
Manage your transport disputes at a glance
Don't wait 3 months and the result of the carrier's investigation, we'll refund you without you having to contact the carrier.
The simplest compensation on the market
Whatever the carrier, our procedure is simple and unique: it leads to a refund within 48 hours.
Proactive dispute management
All your parcels centralized in one place, with the same claims process
Distinguez vous de vos concurrents
Without CLAISY
Finances Impacted
- Uncertainty of transport losses
- Cash advance
- Operational time savings
Overstretched logistics
- Management of disputes with the carrier
- Obligation to reship
- Lack of visibility on carrier performance
Mobilized customer service
- 3 months is the average resolution time for a carrier survey
- 16 points of contact recorded
Brand Image
- 1 in 3 customers no longer recommend your site following a transport dispute
With CLAISY
Optimized finances
+ Secure finances
+ No cash advances
+ Free up team time
Pure logistics profit center
+ Focus teams on sales
+ Limit impact on inventory
+ Manage carrier performance
Freed-up customer service
+ Less than 5 minutes to complete a transport dispute with a contact person
+ Compensation response within 24 hours
Differentiation element
+ Recipients see an optimized and innovative path: they buy from you again despite the dispute.
Testimonials
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Pourquoi continuer de batailler plus de 3 heures sur plusieurs semaines pour récupérer 13% de la valeur de votre commande quand Claisy vous indemnise 100% en passant 5 minutes à déclarer un sinistre ?
Frequently asked questions
Trouvez les réponses aux questions les plus fréquentes que vous pourriez avoir. Contactez nos équipes si vous ne trouvez pas de réponse à votre question ou consultez nos CGU !
Not at all! We bill you according to your activity at the end of each month. And there are no subscription fees either.
We're here to support you every day.
Invoices are issued at the beginning of each month. Payment for the service is collected in the month following the period covered.
You can insure your shipping costs, provided you declare this amount for coverage when you insure the shipment with us. If you do not include the shipping amount in your initial insurance declaration, it is not covered.
To open a dispute, log on to your Claisy customer area, then click on "My parcels" and "Open a dispute" on the parcel that has suffered a loss. Follow the instructions and in less than 5 minutes, your claim will be completed. In the event of loss by the carrier, the good news is that you don't have to do a thing.
Apple never ships in its own name: neither on the outer packaging, nor on the shipping label. On the same principle, that's what we ask of you: to have parcels with no sign of value on the outside of the package. What's more, your parcels are not marked as insured: that's one of the advantages of insuring with us. Your parcels are shipped without any markings indicating that they are insured. This nondescript packaging ensures that your shipments do not attract attention.
We advise you to take out insurance before shipment. At the latest, you must take out insurance on the day of delivery to the carrier.
As a general rule, our coverage is applied once a shipping label has been generated and you have the tracking details. If the order is ultimately cancelled by the customer, you have 24 hours to cancel coverage.
Claisy accepts all international carriers as well as national postal services offering a parcel tracking service. However, we strongly advise you to choose a delivery method that guarantees reliable proof of delivery. If in doubt, please do not hesitate to contact us.